About Us
At Onsite Dental, we are transforming the way dental care is delivered by bringing exceptional dental services directly to workplaces. Our mission is to provide convenient, top-quality dental care while enhancing the well-being of employees and the organizations we serve. Join our dedicated and innovative team as we redefine the dental experience.
Job Description
We are looking for a Client Success Manager (CSM) to foster strong client relationships and achieve key performance metrics, including Retention, Upsell, and NPS (Net Promoter Score) targets. As a trusted advisor to our clients, the CSM ensures a seamless and exceptional experience for both clients and their employees by aligning their needs with Onsite Dental’s best practices. This role requires approximately 20% travel for client visits, events, and internal meetings.
Key Responsibilities
Implementation
- Serve as the primary point of contact during the client onboarding process.
- Act as the liaison between clients and Onsite Dental’s internal operations and marketing teams.
Data & Reporting
- Prepare and deliver monthly and quarterly reports.
- Conduct regular check-ins with clients and internal teams, tailored to client preferences.
Client Upsell and Expansion
- Identify opportunities to demonstrate added value to client stakeholders.
- Build relationships with client leadership and executives to drive expansion within existing and new client locations.
Event & Engagement Support
- Schedule and manage café visits and wellness events to boost utilization of onsite dental services.
Marketing & Content
- Collaborate with the marketing team to create and deploy promotional materials to engage employees.
Vendor Coordination
- Partner with clients’ onsite health vendors to align on events and health initiatives.
Patient & Issue Resolution
- Advocate for clients by addressing patient complaints and resolving campus-related issues.
Logistics Management
- Support scheduling, route changes, in-office maintenance, parking approvals, and power issues as needed.
Badging, Facilities, & Logistics
- Assist the local operations team with employee badging, offboarding, and other facilities requests.
Qualifications
- Proven experience in customer success, account management, or a similar client-facing role.
- Strong relationship-building and communication skills with the ability to engage at all organizational levels.
- Exceptional problem-solving and organizational skills.
- Familiarity with reporting tools and data-driven insights to measure and present results.
- Ability to manage multiple projects and priorities simultaneously.
- Willingness to travel up to 20%.
What We Offer
- Competitive salary and benefits package.
- Performance-based bonus opportunity
- Opportunities for professional growth and development.
- Collaborative and supportive team environment.
- The chance to make a meaningful impact in a growing and innovative organization.
Onsite Dental takes pride in being an equal opportunity employer that embraces diversity with a commitment to creating an inclusive environment for all employees to thrive in.